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Returns & Refund Guarantee (North America, Europe, and Australia only)
Returns & Refund is a guarantee provided by Yantar LLC for every product they sell on Ionization.Ru
When you receive a product that was bought and paid for on our site, and you find it is technical parameters are wrong, you can contact us to resolve these problems (according to the seller's set of returns guarantees). You will then be able to request a full refund, excluding shipment, and return the item, or keep the item and agree a partial refund with seller.
The following situations are not included:
1. An item you claim is as described, but the seller can't prove that it isn't.
2. Items that were delivered and are as described, but you no longer want.
1. Seller Guarantess: Returns accepted if product not as described, buyer pays shipping; or keep the product & agree partial refund with seller.
2. Return Policy: On-time Delivery 20-40 days (depends from country and custom rules).
3. Full Refund if you don't receive your order.
We are sending devices from Russian Federation, manufactured also in Russian Federation.
Sending devices to other countries (exclude Rusian Federation, Ukraine, Belarus, North America, Europe, and Australia) is possible almost anywhere in the world, with some exceptions. Shipping cost is calculated individually, depending on the weight of the devices, the recipient country, and made by mail. At request we can send the parcel via DHL or other courier services.
Conditions for Submitting Refund Requests:
1. All products claimed to be not as described must match items sold by the seller.
2. Refund requests should be submitted during 15 days after delivery.
3. Buyers should provide enough evidence to prove that products received are not as described.